Facilities Management
Professional Cleaning for Offices
Carpet and Specialized Cleaning
Supply of Cleaning Chemicals and Products
ITECSA, a cleaning company in Costa Rica, has over 25 years of experience in cleaning services and facility management for national and multinational companies. We implement high-quality standards, aligned with recognized regulations and work methods such as OSHA, LEAN, ISO, and EPA guidelines, adapting our practices to meet the specific needs of each client and providing quality service at a competitive cost.
Our procedures are designed according to the specific requirements of each industry, ensuring a precise and effective approach in every environment. Through thorough audits and performance metrics such as KPIs and CPIs, we constantly evaluate and improve our results in cleaning and facility management, thus guaranteeing operations that align with sector expectations and regulations.
Why Choose Our Services?
ITECSA has over 25 years of experience providing cleaning and maintenance services to national and multinational companies based in our country. The implementation of standards based on regulations and work methods such as OSHA, LEAN, and governed by EPA guidelines has allowed us to improve and adapt our cleaning and maintenance practices for our clients, enabling us to deliver a high level of quality at a very reasonable cost. This technology transfer is based on work methods, types of equipment, efficient and eco-friendly materials and chemicals, safety and environmental aspects, cleaning audits, and the establishment of management indicators such as KPIs, CPIs, and more.
When ITECSA is contracted by a new client, a transition plan is designed to ensure that, from day one of operations, the positive change in the service provided by ITECSA is evident. The transition plan includes activities to be carried out during this pre-day zero period. These activities encompass the design of the work plan, the creation of identification credentials, the acquisition of access permits, the supervisor’s familiarization with the area to be serviced, the establishment of communication channels, coordination with the client’s staff, the provision of uniforms for the cleaning and facilities staff, the supply of necessary materials and equipment, and the procurement of all required tools. During this stage, the transition process is supported by specialists from ITECSA’s headquarters.
At ITECSA, we analyze facilities and design a service delivery proposal by:
- Minimizing costs
- Optimizing results
- Working hand-in-hand with technology and processes aligned with ISO 9001, 18001, and OHSAS standards.
We quickly adapt to evolving needs.
ITECSA has developed a continuous monitoring and measurement system tailored to the specific standards established for each client’s unique situation. This evaluation system is based on service measurement criteria or “Score Cards” for industrial sector clients. We utilize criteria such as TORDCE, along with internal evaluation metrics, allowing us to consistently assess and measure both client expectations and the quality of our services.
Additionally, ITECSA has implemented a Key Performance Indicator (KPI) system to monitor staff turnover, task completion, personal presentation, compliance with uniform usage standards, and the proper use of safety equipment.
Through the figure of a Facilities Manager from ITECSA, an action plan is developed to identify the critical processes of each company and subsequently establish a detailed plan of action. This plan includes, across all facilities areas:
- Activities.
- Goals.
- Management indicators and compliance periods, in accordance with the established SLAs.
In the cleaning area, ITECSA’s operational flexibility allows for the implementation of cleaning tasks tailored to the needs of each area, ensuring compliance with Service Level Agreements (SLAs) and the regulations of the FDA and the European Union.
Specializing in clean rooms, we have a team of experts with over 20 years of experience. We create detailed work plans and, for unscheduled tasks or emergencies, we offer a ticketing system to track the progress of activities.
ITECSA implements various quality controls to ensure we exceed our clients’ expectations.
We operate in accordance with a Quality Management System based on ISO 9001 standards, which includes:
- Establishing a functional and operational organization focused on customer satisfaction.
- Promoting a corporate culture that anticipates client needs with the aim of exceeding their expectations.
- Complying with client requirements as well as legal and regulatory obligations, along with internal standards.
- Fostering employee participation for their personal and professional development.
- Focusing on continuous improvement by updating our internal processes and best practices.
- Conducting audits with metrics developed by ITECSA.
- Carrying out our activities with minimal environmental impact through efficient and moderate resource consumption, contributing to sustainable development and pollution prevention.
ITECSA has specialized personnel within the organization, including experts in facilities management, relationships with multinational FM companies, and professionals accredited by INTECO and the Costa Rican College of Environmental Engineers.
We also have a Labor Health Committee accredited by the Costa Rican Occupational Safety Council and a Quality Assurance Committee responsible for reviewing quality standards and policies.
As part of the added value provided by our technical department, we offer:
- Certifications for electrical systems.
- Energy-saving studies.
- Environmental management plans.
- Occupational safety plans.
- Studies and supervision of specifications, acquisition, and installation of electromechanical equipment, such as air conditioners, wastewater treatment plants, solar panels, lightning protection systems, electrical systems, mechanical structures, medical equipment, etc.
- Cleaning audits.
- Vulnerability studies against natural disasters, emergency plans, and building evacuation plans.
The organic growth of ITECSA has allowed the company to establish itself in accordance with our legal framework and fundamental principles regarding human rights. In line with this commitment, ITECSA has developed and implemented policies on:
- Growth opportunities.
- Labor inclusion.
- Prevention of ethnic, religious, and sexual orientation discrimination.
- Equality and gender equity.
- Prevention of sexual harassment in the workplace, along with values of respect, tolerance, and good human relations.
- Corporate social responsibility, business partnerships, and savings initiatives.
ITECSA has a Labor Safety Committee duly registered with the Occupational Safety Council.
One of the fundamental pillars of ITECSA is the safety of our employees and clients. For this reason, every ITECSA worker completes more than eight training courses in accordance with OSHA standards, covering: working at heights, confined spaces, safe handling of chemicals, use of ladders, accident prevention measures, handling pathogens, and use of safety signs. These courses are certified by OSHA and are provided by our Technical Department, which includes engineers and technicians accredited by this entity. Staff undergo retraining every six months, based on ITECSA’s training history.
Additionally, our employees receive at least eight additional operational courses in accordance with ISO 9001 and 14001 standards.
ITECSA understands that assertive communication is a fundamental part of maintaining a strong client relationship. To ensure this, ITECSA provides clients with a single point of contact, available 24/7, to address any issues related to cleaning services, human resources, and emergencies where ITECSA can add value by resolving unforeseen situations.
ITECSA has a Procedures Manual, Quality Management Manual, and Records Manual in compliance with ISO 9001, ISO 14001, and OSHA standards.
These manuals define the daily operations of our company. The Procedures Manual includes the following operational procedures:
- Cleaning
- Occupational safety
- Environmental management
Additionally, the manuals cover personnel selection and recruitment processes.
- Professionalization
- Management Teams
- Departments
- Workforce
- Administrative Organization
- Personnel Selection
- Personnel Supervision
ITECSA has a Human Resources department that has developed standards and procedures for the selection, recruitment, and training of personnel.
These standards are included in our Procedures Manual and cover the proper conduct of job interviews, documents required from applicants, such as criminal records, experience, recommendation letters, and more. Each cleaning candidate goes through a series of filters and requirements before being selected.
ITECSA workers receive sixteen training courses covering Occupational Safety, Cleaning Techniques, and other essential topics in the cleaning field.
Throughout their employment, ITECSA workers are proactively evaluated monthly by their direct supervisor, assessing 25 aspects of their performance. This performance evaluation helps both ITECSA and the employee identify areas for improvement.
ITECSA’s policies include:
- Uniform: Employees must wear the work uniform during their shift.
- Personal appearance: Appropriate grooming is required, including standards for cosmetics, hair, and language.
- Experience: ITECSA staff are trained before being assigned to a worksite and have experience relevant to the tasks.
- Customer service: Emphasis is placed on communication and how to handle customer requests.
- Training: ITECSA staff are fully trained in occupational safety, cleaning techniques, and customer relations.
- Proximity: Proximity between the worker’s residence and the worksite is considered important.
- Availability: Cleaning and maintenance workers must be available to handle tasks outside their regular work hours.
- Confidentiality: Employees sign a confidentiality agreement as part of their contract with ITECSA.
- Internal regulations: Workers are trained on ITECSA’s internal regulations.
- Payroll: ITECSA follows a bi-weekly payroll policy, ensuring payments are made in advance if the payment date falls on a Sunday or holiday.
- Salary remuneration: Wages paid by ITECSA are aligned with the salary profile and scales set by the Ministry of Labor.
- Motivated personnel: In cases of major and justified need, employees may receive a salary advance.
- Personnel replacement: During vacations, sick leave, or other justified absences, workers will be promptly replaced, and clients will be informed immediately.
- Break times: Lunch and coffee breaks must be respected, though schedules can be adjusted in the event of emergencies or justified reasons.
- Vacation planning: ITECSA provides a vacation plan, allowing clients to be informed and even contribute to the scheduling process.
- Labor rights and obligations: ITECSA fully respects and complies with the rights and obligations of its employees.
At ITECSA, we have developed an integrated management system that reflects our commitment to sustainable growth by:
- Satisfying our clients (Service Quality, Food Safety, Technological Innovation, and Information Security).
- Benefiting our users (protection and confidentiality of their personal data).
- Protecting our workers (Occupational Risk Prevention, Corporate Social Responsibility).
- Respecting our environment (environmental management) and complying with current regulations.
